Refund Policy

Last Updated: 31 December 2025

At Vision Marketing (SMC-PRIVATE) Limited, we are committed to delivering high-quality marketing solutions and maintaining transparent business practices. This Refund Policy outlines the conditions under which refunds may be issued for our services and products.

1. Service Refund Eligibility

We review refund requests on a case-by-case basis. A refund may be granted in the following valid scenarios:

Non-Delivery: Services were not delivered as outlined in the signed agreement.
Delayed Commencement: Work did not start within the promised timeframe without a valid reason or prior communication.
Payment Errors: Duplicate payments or incorrect billing amounts.

2. Non-Refundable Service Cases

Refunds will not be issued in the following circumstances:

Change of Mind: If you decide to cancel the project after work has already commenced.
Performance-Based Dissatisfaction: As marketing outcomes depend on market variables and platform algorithms, refunds are not issued based on specific ROI or lead-generation results.
Client Delays: Delays in project delivery caused by a lack of client input, missing approvals, or delayed content submission.
Third-Party Costs: Any budget already spent on advertising platforms (Google Ads, Meta Ads, etc.) is strictly non-refundable.

3. E-Commerce & Physical Products

For any physical or digital products sold through our platform:

Eligible for Refund or Replacement:

The product received is damaged or defective upon arrival.
The wrong product was delivered.
The item is significantly different from the description provided.
Note: Requests must be submitted within 7 days of delivery.

Not Eligible for Refund:

Change of mind or "buyer's remorse."
Products damaged due to customer misuse or poor handling.
Digital products (templates, reports, or guides) once they have been downloaded or accessed.
Sale or discounted items (unless they are physically defective).

4. How to Request a Refund

To initiate a refund request, please email us at Visionmarketing52@gmail.com with the following information:

Your full name and business name.
Proof of payment or transaction ID.
A detailed explanation of why you are requesting a refund.

Processing Time: Approved refunds are typically processed within 7–14 business days via the original payment method or bank transfer.

5. Final Decision

All refund decisions are made at the sole discretion of Vision Marketing (SMC-PRIVATE) Limited after a thorough review of the project logs and communication history.

6. Contact Us

For any clarifications regarding this policy, please reach out to us:

Company: Vision Marketing (SMC-PRIVATE) Limited
Address: Office No. 38, 2nd Floor, Techno City-II, Block-A, Satellite Town, Rawalpindi, Pakistan.
Phone: +92-336-9521873
Email: Visionmarketing52@gmail.com